Frequently Asked Questions
Everything you need to know about your Victory Puzzles experience.
What is the typical shipping timeframe for my order?
Standard domestic shipping takes 3-7 business days, while international orders may take 10-15 business days depending on the destination and customs processing.
What is your return policy for apparel and accessories?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Please note that sale items are final sale and cannot be returned.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garments for the best results.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my Victory Puzzles garments?
To maintain the quality of our fabrics, we recommend machine washing cold with like colors and hanging to dry. Specific care instructions are also printed on the internal garment label.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.